General terms and conditions of sale

Registration/Enrolment

Your reservation is only effective upon receipt of the signed quote or purchase order, with a deposit of 30% of the total amount. The balance need to be paid not later than the day of the activity. 
Our website ardeche-canyon.com also allows you to book and pay for your activities online via our platform with payment by credit card to confirm your order. Secure online payment is supervised by our partner : Systempay.
Our Systempay platform of the "Caisse d'Epargne" is secure in order to ensure your online purchases/shopping faster. It is during the confirmation of your order that you will be able to enter your bank details in the Systempay' secure online space. After that (step), your order is confirmed. 
Activities purchase' via our secure platform implies full payment of the amounts during the transaction.
Any registration implies acceptance of our general conditions of sale. In the case of registration within 15 days before the activity, the entire service must be paid. 

 

Cancellation/interruption

GEO can decide to cancel or interrupt an activity in the following cases: 

  • minimum number of 5 participants not reached 
  • case of emergency or for safety reasons (weather, incident on the tour...) 

NB: Orange alerts from Meteo France provided in our department do not automatically cancel the activities. If the cancellation is from us, all the amounts paid by you will be repaid/refunded without extra benefits/compensation. 
The interruption of the activity from us due to case of emergency or for safety reasons beyond the first hour of activity, including (in all cases) the instructor's explanations and the approach walk, doesn't give rise to any repayment of amounts received or other compensation. 
If the interruption occurs within 1 hour of activity carried out, this gives rise to the repayment of 50% of the amount paid. 
If you have to cancel, 15% of application fees will be retained up to 8 days before and 30% from 7 days to 2 days before the activity. Any activity cancelled less than 48 hours before the service doesn't give right to any refund.

 

Products

The products available for sale related to outdoor sports activities supervised by holders of state certifications, with the exception of/apart from canoe activities which can be offered to you without supervision.

 

Responsibility

Each participants is expected to follow the rules/guidelines of prudence and safety given by the guide/instructor, who has the right to exclude any person whose behavior compromises the safety or the well being of the group. In this case, no repayment can be due.

 

Insurance

The activities are organized by GEO (society/company), holder of a professional liability insurance policy N°675047304. Since professional liability insurance doesn't cover participants under individual liability, it's strongly/highly advised to take out/subscribe an individual accident liability insurance valid for accidents during the practice of outdoor activities.

Registered at the Departmental Directorate of Youth and Sports : n°00702ET0016

 

Price

Unless otherwise noted, or rental of equipment, the price of each activity includes supervision by a state-certified guide, the necessary equipment for the practice of the activity and insurance. The prices are in euros and including VAT. 

 

Delay 

An appointment time is systematically communicated whatever the chosen activity. For the smooth running of the activities and out of respect for the other participants, we tolerate a delay of 15 minutes maximum. BEYOND THIS DELAY, THE GUIDE(S) SET OFF IN ACTIVITY AND NO REFUND OR COMPENSATION WILL BE REQUIRED. 


Payment terms

As a minimum, a deposit of 30% of the total amount of the activity is required for the reservation to be guaranteed. When booking online, the total amount must be paid - order with payment obligation. 
Payment can be made by one of the following means: credit card, cash, bank draft/check or transfer.

 

Applicable laws

For the contract concluded between you and GEO' company, the applicable law is French law. 
Any order made through the website ardeche-canyon.com confirms the client's adhesion, and this without any restriction, to the General Terms and Conditions of Sale of GEO LLC. 
Any disagreement about the sale (price, General Terms and Conditions of Sale, products...) will be subject to French law before the Commercial Court of GEO LLC's head office in Ardeche (07).

 

Camera loss/ damage or equivalent

The use of a camera or any other electronic device during a GEO activity is fully/completely under your responsibility and doesn't give rise to any repayment from us in the case of loss or damage. To your request we can undertake research which can turn out complicated and dangerous for our guides and can only be undertaken outside of the activities. Our guides cannot simultaneously/at the same time commit themselves in the management of their group and the active research for lost material. 
We charge 50€ for research and shipping costs to your place of residence if necessary.

 

Withdrawal right

In accordance with the regulations in force/applicable regulations, the right of withdrawal cannot be exercised for leisure activities contracts provided on a date. 
Pursuant to Article L121-21-8 created by the law n°2014-344 of March 17, 2014, art.9 (V). 

 

Use of pictures 

GEO (society) reserves the right to use the photos taken during its activities to illustrate its pamphlets, various ads, its website, unless the participant advises otherwise.

 

Claims 

Claims relating to bad or non-performance of the booked activities must, under sentence of foreclosure, be brought to the attention of GEO LLC in writing within eight days after the date of the activity directly to GEO.